1. Introduction
Welcome to Civic Loop (“we,” “our,” “us”). We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website theterrain.org, use our online courses, participate in our community spaces, or interact with our services.
Please read this policy carefully. By using our Platform, you consent to the practices described here.
2. Information We Collect
A. Information You Provide Directly:
- Account Data: When you register for an account, we collect your name, email address, and a username.
- Profile and Community Data: Information you add to your community profile and all content (posts, comments) you submit.
- Learning Data: We track your progress through courses (e.g., videos watched, quiz scores) to manage course completion and issue certificates.
- Partner & Client Data: If your organization partners with us for the Civic Series or purchases our INTROs service, we collect business contact information and any content you provide for course creation.
- Donation & Payment Information: If you make a donation, we collect your name, email, and payment information. Note: We use a third-party payment processor (e.g., Stripe, PayPal). We do not store your full credit card details on our servers.
- Communication Data: If you contact us, we collect your email address and the content of your message.
B. Information Collected Automatically:
- Technical Data: Your IP address, browser type, operating system, referring URLs, and pages visited.
- Cookies and Tracking Technologies: We use cookies to maintain your login session, track course progress, and understand how you use our site.
3. How We Use Your Information
We use the information we collect to:
- Create, manage, and provide access to your user account.
- Provide, track, and certify your progress in our courses.
- Facilitate and moderate our community discussion forums.
- Process your donations and send receipts.
- Provide and administer the INTROs Service for our clients.
- Facilitate our co-production partnerships for the Civic Series.
- Send you important administrative updates about the Platform.
- Send you our newsletter and updates about new courses, but only if you have explicitly opted-in.
- Analyze and improve our Platform’s performance and user experience.
4. How We Share Your Information
We do not sell your personal information. We may share it in the following circumstances:
- With Partner Organizations:
- Civic Series: If you enroll in a co-produced course, we may share your course progress and completion data with the nonprofit partner who created the content for the purpose of certification and program insight.
- INTROs Service: The client organization is the data controller for their participants’ data. We will share all participant data (enrollment, progress, quiz results, community posts) with the client as a core part of the service delivery.
- With Your Consent: For any other specific purpose, we will ask for your explicit consent.
- With Service Providers: We share data with trusted third parties who help us operate our Platform, such as our email marketing service, payment processor, and web hosting provider. These providers are contractually obligated to protect your data.
- For Legal Reasons: We may disclose information if required by law, such as to comply with a subpoena or similar legal process.
5. Data Retention
We will retain your personal information only for as long as is necessary for the purposes set out in this policy, or as needed to comply with our legal obligations. You can request the deletion of your account and associated data at any time by contacting us.
6. Your Privacy Rights
Depending on your location, you may have the right to:
- Access and receive a copy of your personal data.
- Correct inaccurate or incomplete data.
- Request the deletion of your personal data.
- Restrict or object to our processing of your data.
- Data portability.
To exercise these rights, please contact us at [Your Contact Email].
7. Children’s Privacy
Our Platform is not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13.
8. Data Security
We implement appropriate security measures designed to protect your personal data. However, no electronic transmission over the Internet is 100% secure, and we cannot guarantee absolute security.
9. Third-Party Links
Our Platform may contain links to other websites. This Privacy Policy does not apply to those third-party sites.
10. Changes to This Privacy Policy
We may update this policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the “Last Updated” date.
11. Contact Us
If you have any questions about this Privacy Policy, please contact us at: info@theterrain.org